Customer Care - Pittwater Animal Hospital

Few local veterinary hospitals have dedicated veterinary receptionists. At Pittwater Animal Hospital we have a team of veterinary receptionists lead by Practice Manager, Sarah Yelavic and Head of Customer Care, Stephanie Lenert.

Our calm, pleasant, organised team can solve most of your problems on the spot. For more difficult issues, the Care Team will make sure to research the best options and get back to you with good advice.

Practice Manager

Sarah has Pittwater Animal Hospital running smoothly. From liaising with vets on medical protocols and organizing the reminder systems to ordering, maintenance and pound. Sarah has it covered.

Client Care Manager

Stephanie manages our team of receptionists. Her helpful manner and innovative problem solving skills mean that our clients are always well cared for.

Katharine came to PAH to help out over Covid and has become an essential member of the reception team. Kat is now helping with pound administration as well.

Renee's calm demeanor is a definite asset at reception at Pittwater Animal Hospital. Always pleased to see old clients and new. Renee is a welcoming face.

Coming from a pet shop background, Tiana is a wealth of knowledge on pet products and treatments. Her settled nature means she solves issues without a fuss.

Google Rating

4.8

Based on 208 reviews

Pittwater Animal Hospital - Vet - Puppy School

4.8

03:59 24 Sep 21

Just the most amazing, professional and caring place to take your beloved furry friend! Thanks to Eamon and his wonderful team for everything you've done for Kira, our 16 year old dog who had a tumour removed and bounced back from the operation better than ever!

Catherine Doyle

00:06 23 Sep 21

Pittwater Animal Hospital nurses always greet you with a smiling face and Jill performed surgery on Dingo, our beautiful kelpie last week. Professional care was given even when Dingo still managed to pull his stitches out wearing a cone! He was seen promptly and given some staples to hold the wound together with a bigger cone.

Julia Van der Wallen

02:39 24 Aug 21

PAH is an extremely professional Vet Practice. We have so much confidence in their team of experts. We always know our pet will be very well cared for by lovely staff and in a caring environment.

00:51 23 Aug 21

I use Pittwater Animal Hospital for the care of my cat and dog. They are always so friendly. More importantly, they are kind, gentle and caring with my babies. They give good treatment advice, and in spite of COVID, are always very responsive. They even file my pet insurance claims for me. I am very grateful for the care they give my cat and dog, and would highly recommend them.

06:02 18 Aug 21

Fantastic service by Dr Lisa on Sunday, my dog Silky had a problem with his ear & skin and wouldn't stop scratching. Dr Lisa took great care of him and sorted him out, taking care of his itchy skin and ear problems. I couldn't recommend them more, really appreciated the care and attention.

Caroline Hepburn

08:47 13 Aug 21

Despite not being able to attend puppy school in person, the zoom version was still extremely informative.Louise has tips for every issue your puppy can have, even demonstrates with her own dogs at times.Puppies can practise the training at home and Louise can check and there are lots of useful videos provided that you can watch.Definitely recommend.

23:49 15 Jul 21

Amazing vets. Have been taking my beloved fur babies to Pittwater Animal Hospital for 20+ years and have nothing but high praise for all of the staff. They are caring and compassionate no matter what the circumstances

13:44 27 Jun 21

We had our first experience at Pittwater Animal Hospital this week- they were fantastic! From the phone call to reception to our visit, the team were so friendly, helpful and responsive. So grateful for wonderful care and such detailed information- thank you! Highly recommend!

08:51 17 Jun 21

We have just completed the four week puppy school training and I can’t recommend it enough. Louise the trainer is knowledgeable, experienced, warm hearted and clearly LOVES dogs! She makes the training interesting for both the puppy and the owners and seems to have the answers to all manner of puppy “problems”.....sleeping through the night, toilet training, chewing, to name a few. She has sensible advice and strategies and explains things very clearly so as not to overwhelm either the puppy or owner! We are looking forward to the introduction of a teenage course for our puppy and will definitely be back for more. A wonderful service. Thank you Louise and Pittwater Animal Hospital. Amber and Grant Higgins

Dianne Monserrat

15:25 14 Jun 21

Very friendly as you walked in. Heidi was very helpful and happy to answer any questions and didn’t rush my appointment. Overall l was very happy with Montes and my experience. Would definitely go back.

00:36 15 May 21

Our family has been clients of this practice for over 40 years, taking 9 dogs to them over those years. Service and care has been exceptional as the owners and staff are the ones looking after our pets. As we approach the vet, every dog we have owned immediately becomes animated and excited to be visiting a friend and happy place. When it has been time to say goodbye to one of our doggy family, a staff member has visited our home and in the company of the entire family has allowed us to participate in this sad event. We will miss everyone when the time comes and we can longer care for a dog as we grow older. Thank you all.

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