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Customer Care

Sarah Yelavic

Practice Manager – Sarah Yelavic

Sarah has been part of the Pittwater Team for many years. As a vet nurse, receptionist, pound officer and Customer Care officer. We were very please to announce Sarah as our Practice Manager early 2021. The hospital has expanded over the last few years with numerous added services. Pittwater is very happy to be in Sarah’s capable hands making sure the hospital runs smoothly for patients, clients and staff.

You can email Sarah directly at

Steph Lenert

Customer Relations Manager – Steph Lenert

Steph is the unflappable face of Pittwater Animal Hospital. After working at reception at the RSCPA, Steph has seen everything.

Coming from a reception rather than veterinary nursing background we have been pleasantly surprised with how smoothly our front desk has been running since Steph arrived mid 2018. The phone will be ringing, clients being served and an emergency arrives but everything will be OK. Our customer care team are in charge.

We deal with all sorts of problems in this very large veterinary hospital and realize that in times of stress our customers and our patients can become anxious. Steph always knows the best ways to settle your nerves and help your pet feel more relaxed.

The reception team are often busy but they are aiming to give you the best service they can, to ensure all our customers are well cared for.

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