Kelly – Client Care Team Leader

Kelly is one of our most experienced receptionists and plays an important role in keeping Pittwater Animal Hospital running smoothly. She now jointly leads our Client Care Team alongside Vanessa, coordinating the many demands of our busy reception area and supporting the wider team.

Focused, hardworking and proactive, Kelly has a natural ability to keep things organised while maintaining a warm and approachable manner. Her previous career in client-facing recruitment developed her communication skills, attention to detail and ability to manage multiple priorities, all of which are invaluable in a busy veterinary hospital.

Kelly first came to PAH as a client, caring for an eclectic family of pets including rats, birds and greyhounds. She understands the hospital from both a client’s and a staff member’s perspective, bringing practical knowledge and genuine empathy to her role.

Working closely with Vanessa and Practice Manager Sarah, Kelly helps coordinate appointments, client communication, reception procedures and the many unexpected challenges that arise each day. Her calm, capable leadership and willingness to help make her a highly valued member of the PAH team.