Pittwater Practice Manager – Jennelle Ferrier .
Such a large veterinary hospital needs inspiring management. Jennelle keeps us all on our toes making sure the hospital runs efficiently and is continually implementing innovative new programs.
Jennelle joined our practice in 2017 and has really been the missing link in communication with our clients. We felt we needed to keep our regular clients better informed and needed to create programs where we could monitor animals with health problems. There were animals who were missing key preventative health medications and examinations. Jennelle has streamlined our reminders and veterinary programs so we can spend more time looking after our patients.
When you get a quick text reminder for a recheck, to give your tablets, when vaccinations are due or even for your free dental check you can thank Jennelle. You might even get a special offer that she has managed to source to give you the best value treatment we can manage.
We like to keep innovating at Pittwater to continue to be the leading hospital on the peninsula. Jennelle is a key staff member who keeps this process moving.
Customer Care Manager
Sarah Yelavic our Customer Care Management
Sarah has been one of our hard-working vet nurses for many years but has been away on maternity leave looking after the beautiful Vinnie. In 2018 Sarah is embarking on a fabulous new journey to really step-up our customer care. Sarah manages reception with the aim to make your visits as pleasant and stress-free as possible.
We deal with all sorts of problems in this very large veterinary hospital and realise that in times of stress our customers and our patients can become anxious. Sarah always knows the best ways to settle your nerves and help your pet feel more relaxed.
The reception team are often busy but they are aiming to give you the best service they can, to ensure all our customers are well cared for.
Patient Care Manager
Lisa Cornelius our Head Nurse and Patient Care Manager
Lisa is one of our most experienced veterinary nurses having years of experience at PAH as well as at the Emergency Service. Lisa makes sure all our hospitalised patients have an excellent level of monitoring and care. She does this by ensuring treatment protocols are followed and that all our nursing staff are well trained and practice their nursing techniques.
Lisa sets the expectations of care and encourages the whole team to be looking out for even the smallest problems in our patient care. Our nurses are encouraged to be vigilant and speak up early if a patient’s condition is deteriorating. At hand over periods, the nursing staff problem-solve any difficult cases as well as discussing how challenging cases have been resolved.
Lisa and her team are looking after the care and well being of the pets that you have entrusted to Pittwater Animal Hospital. They are in good hands.